Job at BAT Nigeria for a Customer Services Manager
May 8th, 2008 by Careers Nigeria
BAT is recruiting for a Customer Services Manager.
The ideal candidate should be a graduate with a degree or diploma in a related IT discipline with 3-5 years relevant IT experience.
With at least 2 years management experience;
* Knowledge of IT service management principles preferably ITIL and Six Sigma
* Project Management diploma and/or experience, preferably Prince2
* Broad knowledge of technical, developmental, application, business and current trends in IT
Principal Accountabilities:
* Operations/ Professional/ Business
* The quality delivery of all contracted/agreed GSD service into the End Market, ensuring the delivery of customer satisfaction targets
* The management of the Service Planning Process within the EM and the delivery of EM Service Plans as required
* 1st level issue escalation focal point and EM/Cluster resolution management.
* Escalates and pursues resolution of persistent issues or service failures through the GSD organisation
* Working with the relevant Service Delivery Managers in the SPU’s to manage escalations.
* Management Results
* Maintenance and management of EM’s service portfolio and budgets
* Day to Day management of all local services, local resources and third party suppliers involved in the EM service delivery supply-chain
* Service performance management to agreed SLAs
Deadline for applications is 14th May 2008.
I really desire to be part of that team that would bring out the best banking practices that I learnt from my interactions with human beings especially my late parents that were bankers of high repute.
am OND in computer Science from polythenic ibadan with IT cert in A+, and some other thing like six month in computer enginering………………………………………………………….
i wll like to work in such organisation with my qualification and i wll be grteful if my mail is graded thnk i wll be waiting for ur reply…
I really desire to be a part in the team tht is ready to promote professionalism,efficiency and strong drive aimed at elevating the profitability and the overall growth of the company.
I am a graduate with Bsc in political science with a second class upper division from the ahmadu bello university zaria.I am literally competent and I am a managerial wizard that would exert my influence in the overall growth and development of the company.
In addition, my working experience as an administrative officer in the human resources department of NDIC puts me in such a vintage position to demostrate my capabilities in tackling challenging problems and quickly adapting to the culture of your company for the twin objective of satisfying customers and making profits to be achieved.
I am wiiling to work for your company.
I believe I can function effectively in this role as i have some level of management experience and I am quite vast in IT, with a masters degree in Information science from the University of Ibadan,I will really love this opportunity.
Well,this job opportunity is good so that graduate outside there will have something doing so i wish to apply.Bye for now
i have applied.
In addition to my working experience as a marketer in the Bank, have succeeded in handling customers and tackling problems with prompt response, my relationship with customers has widened my knowledge in customer relationship moreso,my working in the bank has given me a better chance of becoming a computer guru.with my degree in political science,i believe i have the capacity and ability to do the job because i am a good team worker with great innovative capacity and a goal getter.
hello,
i will like to work for this organization so that i will increase its level of productivity
Try me, i will deliver
I have been Managing Telecom Inbound Procees for the last 4 years.My Reportees include Assistant Managers,Team Leaders and advisors.I am very much focessued towards fullfilling my Goals and meeting all my KPI’s.Also awarded as the “Top Talent 2007 ” award by IBM.
thanks for your concern
i admire ayodele,s confidence.
BAT Nigeria is a world class orgnisation with nice working standards and environment, but they need an extra touch in terms of publicity and customer relations which my qualifications and experience will accord them. i have dealt with customers at various levels….. and my ICT proficiency is one of hands on experience
i will to like contribute my skill and knowlegde to your organization growth and to the achievement of your organizational goal and objective. if this job is given to me.
just want to know if your company is into scholarship………………. and i also want to know if your company’s got job offers for shool cert.holders………thanks