Standard Chartered Bank is recruiting for a Teller Services Manager.
Teller Services Manager
Job Description
-Delivering quality service to customers via efficient and accurate processing while projecting a professional and warm image in all interpersonal dealings.
-Ensuring that there is water tight cash controls in place at all times.
-Ensuring that Branch System Uptime is maintained and system admin functions.
Key Roles & Responsibilities
-Observations of queue time and length and taking action as needed to capacities serving counters and/or managing customer traffic.
-Ensure that branch premises and banking hall are maintained to the specific standard.
-Manage or recommend workflow changes for greater efficiency.
-Resolving investigations and enquiries initiated by customer enquiry to the specified standard.
-ATM custodian
-Ensure ATM account is reconciled and outstanding items fully explained
-Key custodianship responsibilities
-Management of vault cash holding
-Dual vault custodianship
-Process all outward clearing cheques and ensure the clearing account is reconciled and zerorised daily.
-Payments are made in accordance with customer mandates and call back for qualifying transactions.
-Safe custody of outward clearing cheques
-Maintaining proper records of outward/inward returned cheques
-Prepare outward caution notices and ensure proper record of inward caution notices
-Validation of teller transactions
-Ensure branch system link is up and running at all times
-Ensure all systems updates are carried out in due time.
-Effective back up to Branch Operations Manager
Qualifications & Skills
-B.Sc University Degree (2:2 Minimum)
-Good Aptitude
-Good analytical skills
-Good communication and interpersonal skills
-In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an excemption has been granted, a certificate will also be required.
How to Apply
To apply visit the link below, and enter as keyword ‘Teller Services Manager’.
